The first step in selling a product is always to get an appointment with the buyer. Sometimes, it is not easy, especially when it's cold-calling. It may be the president of a big company and has many meetings and on-going important things to do. This potential client does not know you, does not care about your product or service, and has no intention to meet you in person. The situation becomes even more complicated because her secretary is a real warrior whose mission is to protect her boss from you or any other strangers. Plus, to say it frankly, you are little bit afraid of calling this person, or at least you do not feel too comfortable about it. This article will help you to overcome all major obstacles and get that important appointment that may bring you a new, major contract.
1. First of all, if you really want to see this company among the list of your clients, you need to make them know you, and you can not avoid the stage of getting an appointment. Therefore, do not procrastinate. While you wait another hour or day or week, your competitors will make a call, get an appointment, and sign a contract.
2. Do not be afraid, even if you call the president of a multinational company. You are the president of a company too, and it does not matter that you work from your kitchen table. This person is also a human being, and if your product/service is really valuable to his company, both of you will gain.
3. Also, remember, it will not hurt to make a call. The worst possibility is that you will not get this project now. But, if you sit and do nothing, you can be 100 percent sure, you will never get it.
By the way, do not be afraid of turndowns. If a client said "no," it's an answer and the beginning of communication. Maybe he or she will say "no" six more times. The situation might change. Then, they may decide to use your services, because they are already familiar with you.
4. Do not hesitate and do not let opportunities go by. At the moment, do not think about the future meeting with this client, do not think about future projects, do not think how complicated it can be for your company. Now, your main goal is to get an appointment, and you will think about all other issues after this call.
5. But in the same way, plan well what you are going to say. As always, do your homework. Find out as much as possible about the company in general and about the person you are going to call in particular. Prepare your speech, play with intonation for a while, and choose the right words.
6. You have to be self-confident, believe that your service is the best, and believe that this company really needs it. If you do not believe in it yourself, why should they believe? Think about all your successful projects, all happy clients and all successes you had before. If it's the first time you propose this product/service, or you never worked with such a big company before- you should remember THE GOLDEN RULE: There is really no limit in the amount of sales you can produce!
7. If you know that it will be rather difficult to get through the secretary - send a fax out first. This should be a brief letter to this person, introducing your company, your product/service and saying that you will be calling him or her to discuss details. Chances are, he/she will never see this fax, but that does not really matter. Now, when secretary asks you about the purpose of your call, you tell that you sent Mr. X a fax and want to follow up. It will make the possibility of being connected much greater.
8. Now, it's the most important time. You are self-confident, well prepared, and happy to eventually hear your potential client on the other side of the line. Be brief. You have only 30 seconds to sell the appointment. Do not discuss your service or product over the phone, do not give him/her any chance to refuse a meeting. As soon as he says his first phrase, should it be a question, an objection or a concern, say: "that's a very good question, and we can discuss it. How about Monday?"
9. It is very likely that if you have followed all of these steps, you already wrote down the time of the meeting in your daily planner. If not, do not panic. You did your best to get this meeting, but even the most successful sale people are turned down from time to time. You can put this client in your database, write down why she refused to have a meeting, and schedule calling her one more time in 3 months. You learned a lot from this process, and by doing this you increased your chances for getting a "yes" answer to another phone call.
10. Practice cold-calling every day for at least 30 minutes and in the end of a month you will not only have your daily planner full of appointments, but your sales will definitely increase. Of course, nobody likes cold calling, but if you do it as a routine every day, it will keep your business and your own communications skills in shape.
Now, I will go and call that potential client, with whom I dream of doing business. I can not be sure that I get the project, because too many factors will be involved in this long process. But, I am sure I will get the appointment. I wish you do the same now. And if we both as professional and self-confident in the next stages (conducting a meeting etc.), we will also get the project we want.